Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Unworn, unused, and in their original condition
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at hello@wanderpupgear.com. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Shipping & Fees

• Customers are responsible for return and exchange shipping costs unless the item is damaged, defective, or an incorrect product/size was sent.
• Shipping costs are non-refundable.
• Returns are subject to a 20% restocking fee.

To minimize the need for returns or exchanges, please carefully measure your dog and reference our sizing guide before purchasing. As a small business, we appreciate your understanding and support.

For any return-related questions, reach out to us at hello@wanderpupgear.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns on:

• Sale items
• Gift cards

Exchanges

The fastest way to get a different item is to return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be issued to your original payment method. Please note that banks and credit card companies may take additional time to process the refund.